At Tuft Nuage Designs, we aim to deliver your custom rugs safely and efficiently. Each rug is crafted with care, and we prioritize secure and timely delivery to your door.

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Processing Time

• Custom Orders: Custom rugs are made to order and require a production period of approximately 4-6 weeks. Production times may vary depending on design complexity and order volume. You will receive updates throughout the process to keep you informed.

• Standard Collection: Rugs from our standard collection (non-customized designs) ship within 5-7 business days of order confirmation.

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Shipping Rates & Methods

• We offer a variety of shipping options at checkout. Shipping rates are calculated based on your location and the size and weight of your rug.

• Domestic Shipping: All domestic orders are shipped via a reliable carrier, and delivery typically takes 3-7 business days once the rug has been dispatched.

• International Shipping: We are pleased to offer international shipping to select countries. International shipping rates and delivery times vary by location and may be subject to customs fees or import duties, which are the responsibility of the customer.

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Tracking Your Order

Once your rug is ready for shipment, you will receive a tracking number via email. You can use this number to follow your rug’s journey from our studio to your doorstep.

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Delivery Issues

If your package is delayed or lost in transit, please contact us as soon as possible. We will work with the shipping carrier to locate your rug and ensure it reaches you safely.

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Shipping Address Changes

If you need to update your shipping address, please notify us within 24 hours of placing your order. Address changes requested after this period may not be guaranteed.

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Damages During Shipping

If your rug arrives damaged due to shipping, please contact us within 48 hours of receipt. To help us address the issue, include photos of the damage along with your order number. We will work with the carrier to resolve the matter and provide a solution.

For further questions, please reach out to us at info@tuftnuagedesigns.com.

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