Welcome to Tuft Nuage Designs. By using our website and services, you agree to comply with the following Terms and Conditions. Please review these terms carefully. If you do not agree with any part of these terms, please do not use our website or services.

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1. General

Tuft Nuage Designs ("we," "us," or "our") provides custom-made and standard rug products ("products") available for purchase through our website. These Terms and Conditions govern your use of our website, as well as any purchases you make from us.

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2. Custom Orders

• Design Approval: For custom rug orders, you will be provided with design proofs or digital mock-ups based on your specifications. Production will only begin once we receive written approval.

• Changes and Cancellations: Custom orders can be changed or canceled within 24 hours of placement. After this period, changes may not be possible, and cancellations may incur fees due to material and labor costs.

• Non-Refundable: All custom orders are final sale and non-refundable due to the personalized nature of the product. Please refer to our Refund Policy for more information.

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3. Pricing and Payments

• Pricing: Prices are listed in [currency] and are subject to change without prior notice. Prices at the time of purchase are final.

• Taxes and Fees: Applicable sales tax, duties, or customs fees (for international orders) are the responsibility of the customer and are not included in the product price.

• Payment: Full payment is required at the time of purchase for all orders. We accept major credit cards and payment methods displayed at checkout.

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4. Shipping and Delivery

• Shipping: We offer both domestic and international shipping options. Shipping costs are calculated based on the size, weight, and destination of the order.

• Delivery Timeframes: Custom rugs typically take 4-6 weeks to produce, while standard collection rugs ship within 5-7 business days. Shipping times may vary by destination and carrier.

• Shipping Issues: Once shipped, we are not liable for delays caused by the carrier. However, we will assist in tracking and locating your order. For more details, see our Shipping Policy.

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5. Intellectual Property

• Ownership: All designs, images, text, graphics, and logos on the Tuft Nuage Designs website are the property of Tuft Nuage Designs or used with permission. You may not use, reproduce, or distribute our intellectual property without our written consent.

• Customer Designs: By submitting a custom design, you grant Tuft Nuage Designs the right to use the design for production purposes and in promotional materials, unless otherwise specified.

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6. Limitation of Liability

Tuft Nuage Designs is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to, loss of profits, data, or any other intangible losses, even if we have been advised of the possibility of such damages.

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7. Warranties and Disclaimers

• Product Representation: We strive to display our products as accurately as possible. However, colors and textures may vary slightly due to monitor differences and the handmade nature of our rugs.

• Product Care: Our rugs are made with high-quality materials. For longevity, please follow any care instructions provided with your purchase. We are not responsible for wear and tear resulting from improper care.

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8. User Responsibilities

By using our website, you agree to:

• Provide accurate and current information when placing an order.

• Use our website and products only for lawful purposes.

• Not attempt to interfere with our website’s functionality or security.

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9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Arkansas. Any disputes arising from these terms or your use of our services will be resolved in the courts of Arkansas.

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10. Changes to Terms and Conditions

We may update these Terms and Conditions periodically. Changes will be posted on this page with the date of the latest revision. Continued use of our website or services after any changes implies acceptance of the revised terms.

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11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at info@tuftnuagedesigns.com.

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